Terms and Conditions

Welcome to our website. By accessing this website and using our services, you agree to comply with the following terms and conditions. If you do not agree with any of these clauses, please refrain from using our website or services.

1. Terms of Use

• You must be at least 18 years old or be accompanied by a legal guardian to book our services.
• You agree to provide accurate, complete, and up-to-date information when making a booking.
• Using our website for illegal or fraudulent purposes is strictly prohibited.

2. Bookings and Payments

• All bookings must be made via our website or through authorized channels.
• Payment can be made online or in person, depending on the available options.
• In case of cancellation on your part, fees may apply according to our Cancellation Policy.

3. Service Modifications

We reserve the right to modify or cancel a service due to unforeseen circumstances (e.g., weather, technical issues). In such cases, we will notify you as soon as possible and offer an alternative solution or a refund.

4. User Responsibilities

You are responsible for your behavior and personal belongings while using our services.

5. Limitation of Liability

• We cannot be held liable for delays, cancellations, or any inconvenience caused by circumstances beyond our control (e.g., strikes, traffic).
• Our liability is limited to the specific service booked by the user.

6. Cancellation Policy

1. Cancellation by the Client

• More than 7 days before the scheduled service date: Cancellation is free, and you will receive a full refund.
• Between 3 and 7 days before the scheduled service date: Cancellation fees equivalent to 30% of the total booking amount will be applied.
• Less than 3 days before the scheduled service date: No refund will be issued.

2. Cancellation by Our Company

• An equivalent replacement service.
• A full refund of the amount paid.

3. Booking Modifications

• Any changes to your booking (e.g., change of date or time) are subject to availability and must be requested at least 48 hours before the scheduled service.
• Modification fees may apply depending on the circumstances.

4. No-Show

• If the client fails to show up at the agreed time and location, no refund will be issued.

5. Refunds

• Approved refunds will be processed within 7 to 14 business days using the same payment method used for the booking.

7. Terms and Conditions Updates

We reserve the right to modify these terms and conditions at any time. Changes will take effect upon publication on the website. We encourage you to review them regularly.

8. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Morocco. In case of disputes, Moroccan courts shall have exclusive jurisdiction.

9. Contact

For any questions or concerns regarding these terms and conditions, you can contact us:

• Email : saida.khaldi1@gmail.com
• Phone : +212668830065